Welcome to HouseHelp. Your privacy is important to us. This Privacy Policy outlines how HouseHelp Ltd (“we”, “our” or “us”) collects, uses, discloses, and protects the personal data of individuals who access or use our services through our website or mobile application.
By using HouseHelp, you agree to the practices described in this policy.
We may collect the following types of personal information:
Personal details – such as your full name, phone number, and email address.
Service usage – information related to the services you request and use.
Location data – for service matching purposes.
Feedback or communication data – including messages or complaints you submit.
We collect your data to:
Facilitate the matching of domestic workers with customers.
Improve our service quality and user experience.
Communicate with you regarding your service requests and updates.
Ensure safety, transparency, and accountability in our operations.
We do not sell or rent your personal data.
We may share data only in these circumstances:
With service providers (e.g., trained workers) involved in delivering the requested service.
With partners helping us operate and maintain the platform (under strict confidentiality).
Where legally required, with regulatory or government authorities.
We take appropriate administrative and technical measures to protect your data from unauthorized access, misuse, or loss. However, while we strive for high standards, no method is 100% secure.
You have the right to:
Access and review your personal data.
Request correction or deletion of your information.
Withdraw consent where processing is based on your approval.
You can contact us to make any of these requests at info@househelprw.com.
Our website may use cookies to understand how users interact with it and to improve performance. You may choose to disable cookies through your browser settings.
We retain personal data only for as long as necessary to fulfill the purpose it was collected for, or as required by law.
Our platform may contain links to third-party services or websites. HouseHelp is not responsible for the privacy practices of those third parties.
We may update this Privacy Policy to reflect changes in our services or legal requirements. The latest version will always be available on our website.
If you have any questions or concerns about this policy or how your data is handled, please contact us at info@househelprw.com